5 Customer Service Essentials for Keeping Clients Happy

5 Customer Service Essentials for Keeping Clients Happy

This article appeared as a guest post for Pilates-Pro.com, a resource for Pilates professionals; but the tips are applicable to any business.  The original post may be seen here. When I made the transition from corporate media executive to health/fitness professional,...
5 things to keep fear from holding you back

5 things to keep fear from holding you back

How many times have you decided not to do something – go on a trip, quit your job, learn a new skill, leave a relationship, stay in a relationship, introduce yourself to someone new at a networking event – because you were afraid?  Come on…how many...
Dread to inspiration in 5 minutes flat

Dread to inspiration in 5 minutes flat

I showed up for my 7a Pilates shift this past Tuesday after a particularly stressful evening with very little sleep. Every one of my five, hour-long sessions was booked, several of them with people I’d never trained. By hour five, I truly didn’t know if...
What’s in a plan?

What’s in a plan?

As the end of the year approaches, I – like many of you – find myself in that push/pull head space caused by simultaneous reflection on the past and planning for the future. (This “my head is about to explode” frame of mind is my excuse for my...
How to maintain balance while "surfing the duality"

How to maintain balance while "surfing the duality"

Balance is my thing.  It’s been my mantra for as long as I can remember.  The word pops up on my various online profiles, in conversation with friends and family, and in my head countless times during a day.  So when a Pilates client asked me “What do you...