5 Customer Service Essentials for Keeping Clients Happy

5 Customer Service Essentials for Keeping Clients Happy

This article appeared as a guest post for Pilates-Pro.com, a resource for Pilates professionals; but the tips are applicable to any business.  The original post may be seen here. When I made the transition from corporate media executive to health/fitness professional,...
Pilates with a broken arm? No problem!

Pilates with a broken arm? No problem!

I haven’t written about Pilates in a while, so I thought I’d share an unusual training situation I found myself in the other day. A client – with whom I’d only worked once before – came in for a private session with a broken arm. ...
Dread to inspiration in 5 minutes flat

Dread to inspiration in 5 minutes flat

I showed up for my 7a Pilates shift this past Tuesday after a particularly stressful evening with very little sleep. Every one of my five, hour-long sessions was booked, several of them with people I’d never trained. By hour five, I truly didn’t know if...
What am I missing with the running/music thing?

What am I missing with the running/music thing?

Made it out for a run today, despite the subzero temperatures here in NYC.  Decided I’d throw together a “running mix” and take my iPhone along for some musical accompaniment, just to see how it went. As you know if you read my post last week,...
Boosting energy for better client relationships

Boosting energy for better client relationships

Earlier this week, I had my first fully booked five-hour Pilates teaching shift. One client after the next, one customized session after the next…for five hours straight. It may not sound like a lot of time, but when you spend those five hours essentially transferring...